What did I do before Kroger came up with the most wonderful idea ever? How did I ever get groceries before the ClickList Service, soon to be rebranded Kroger PickUp, was introduced? I remember the old days… aimlessly wandering around the store trying to figure out what I wanted. Looking at the coupons in the app, then looking for the grocery item in question. No more since this service was introduced!

What is it exactly?  It’s a service that allows a person to use the Kroger app or simply go online and choose your groceries. Before any of this happens, you must first have an account, easily remedied by registering online. Once this is done, you are prompted to select a time period that you’d like to receive your groceries. If you plan ahead, actually wanting your groceries the next day, you’ll have a chance to make edits to your order before midnight. After midnight, your order is locked in and your card will be charged.

For me, the best thing feature I have found of the service is when you are going through coupons.  I recommend visiting this section, look through the coupons, and click on the ones that interest you. From here,  it will show you grocery items that the coupon applies to. I do this on every trip and in the end, the cart is full of items that I know will work with my coupons. If you have paper coupons, you can go to the cart and search items that way as well. In the end, it’s a good process to go through if you want coupons and to save money.

As with every service, there are some notable issues.

  • For instance, if something is not in stock, they can substitute if you mark to allow substitutions — otherwise, you don’t get the item. When the sub the item, they also price match it to the item you would have had. It’s a good compromise and sometimes you’ll end up with more expensive items, other times you get the Kroger brand. When these items are subbed, it can also affect the coupons you have selected. I tend to mark on the notes of mine which ones use coupons so that I can tell in the end what has happened. If I mention this to the baggers, they’ve always went in and applied the coupons — it just takes time.
  • There is a $4.95 fee involved to use this service, which in my eyes is more than worth it. You can get this fee waived by looking at special ClickList offers that allow you to get the fee waived by buying certain items, number of item or even dollars of some brand. My guess is these sponsors are paying your fee. If you need the items (or don’t), pretend like your putting your $4.95 into the grocery bill.
  • The app and online website also has issues sometimes when you are looking through coupons as it will default to a set number, not letting you look through all of the available coupons. This is pretty annoying as you might have to exit and go back in. It doesn’t lose where you were, but it’s still more time.
  • One other issue is that if you look through the ad, you can only add to the shopping list but not directly to the cart. How hard would this be to make a change that skips a step?

In the end, I can’t imagine my life without this service. It has saved me time nine times out of ten. The baggers have been courteous and thoughtful.